2nd Periodic Exam Gr. 8 Quiz

Question Number 1 It is a telecommunication technology used to transfer documents over the telephone. A. Memo B. Fax C. Mail Merge D. Report Question Number 2 It is a document or communication that is used in businesses. A. Report B. Mail merge C. Memo D. Fax Question Number 3 It is a leaflet or pamphlet that advertises products or service that is usually printed with eye catching designs. A. Fax B. Memo C. Mail Merge D. Brochure Question Number 4 It is the document which presents a specific content submitted to an individual or in public. A. Report B. Fax C. Memo D. Mail Merge Question Number 5 It is a software function where you can produce documents for mailing from a data source. A. Mail Merge B. Fax C. Memo D. Report Question Number 6 It is an important means of communication to customers and clients. A. Collection letter B. Credit letter C. Follow-up letter D. Business Letter Question Number 7 It allows a prospective customer to see what costs would be involved for the work they would like to have done or to the product they would like to buy. A. Letter B. Sales Quatation C. Claims and Adjustments D. Turning inquiries to sale Question Number 8 It is a type of sales letter which purpose is to sell good reputation and friendliness of a company. A. Credit letter B. Collection Letter C. Goodwill Letter D. Routine Business letter Question Number 9 This letter should be written firmly but politely with assumption that the error will be cheerfully and immediately corrected. A. Adjustment letter B. Claim letter C. Collection letter D. Follow-up letter Question Number 10 The main objective of this letter is to collect money without losing the customer. A. Follow-up letter B. Collection letter C. Adjustment letter D. Claim letter Question Number 11 It contains the name, position, company and address of the person to whom the letter is written. A. Signature B. Date C. Semi block form D. Inside address Question Number 12 It is the part of the letter that contains the company name, address and telephone numbers. A. Letter head B. Block form C. Date D. Signature Question Number 13 It is the part of a letter that contains the complimentary ending. A. Signature B. Closing C. Body of the letter D. Indented form Question Number 14 It is a form of business letter that all paragraphs and lines are set on the left margin. A. Date B. Inside address C. Salutation D. Block form Question Number 15 The part of a letter that contains actual subject matter. A. Body of the letter B. Letter head C. Indented form D. None of the Above Question Number 16 It contains the date the letter is written. A. Semi block form B. Closing C. Date D. None of the Above Question Number 17 It contains the greetings such as Dear Sir, Dear Madam, etc. A. Letter head B. Block form C. Semi block form D. Salutation Question Number 18 It contains the handwritten signature and printed name of the letter writer. A. Block form B. Signature C. Semi block form D. Indented form Question Number 19 The address line and paragraph beginnings are indented. A. Indented form B. Letter head C. Block form D. None of the Above Question Number 20 The paragraph beginnings are indented and all the rest of the parts of the letter are set on the left margin. A. Letter head B. Block form C. Semi block form D. Salutation